One system, adapted to the way each development operates.
Prepago Platform gives operators oversight of meters, customers, tariffs, balances and billing. SnugZone gives residents a straightforward way to view their account, make payments and understand their usage.
The live portfolio includes both bill-pay and prepay district-heating developments. Each development can use its own tariffs, operating rules and customer journey without losing the underlying metering history.
The figures below use verified operational records. The 2026 activity shown runs from 1 January to 31 August.
Scheme names are withheld on this page.Scale without a one-size-fits-all setup.
Prepago supports both prepay and bill-pay district heating. The same core system can serve developments with different operating models while keeping each scheme’s rules and records separate.
The platform can be configured for compact developments and larger residential heating networks.
Balances, payments, statements and billing can follow the model used by each scheme.
Long-running metering and customer records remain connected to the correct residential units.
SnugZone provides self-service account information while Prepago Platform supports operator oversight.
Different requirements, supported in one operating model.
These examples describe live schemes without publishing their names.
Residential heating network
A live prepay scheme demonstrating how customer transactions, meter readings, tariffs and account balances can be managed together.
- Frequent customer transactions
- Remote meter readings and usage tracking
- Operator and resident self-service tools
Established prepay scheme
A sustained prepay operation with frequent customer transactions and a continuous record of metering and account activity.
- Automated transaction records
- Configurable tariffs and scheme rules
- Clear account information through SnugZone
District-heating scheme
This scheme demonstrates how customer, payment and meter records can be maintained over a long operating period.
- Continuous unit metering history
- Customer changeovers without losing usage records
- Long-term transaction and billing records
Residential prepay scheme
A more recent prepay deployment showing meaningful day-to-day activity within its first several years.
- Connected meter and customer records
- Customer transactions and live balances
- Operator reporting and oversight
Small residential bill-pay schemes
Current bill-pay developments demonstrate that Prepago is not limited to prepay. Operators can retain meter and customer records while using a billing and payment arrangement suited to the development.
Thousands of customer transactions each year.
The selected portfolio recorded 8,217 successful customer transactions in 2025. A further 5,537 were recorded from January through August 2026—equivalent to approximately 8,300 over a full year if the same pace continued.
Recorded customer transaction activity during 2025.
One continuous record from meter to customer account.
The technology supports the operational work behind each scheme, while keeping the resident experience clear.
Meter and usage records
Remote readings and ongoing usage information give authorised teams a clearer view of each connected unit.
Customer changeovers
Historical customer accounts can change while the residential unit keeps its metering history.
Flexible scheme rules
Tariffs, billing arrangements and operating rules can be configured around the needs of each development.
Operator oversight
Prepago Platform brings customer accounts, meter information, payments, statements and billing into one operational view.
Resident self-service
SnugZone gives residents mobile and web access to the information and payment actions relevant to their account.
Room to adapt
The software can be tailored to different housing providers, developments, billing models and service requirements.
Clear definitions, without inflated totals.
- Customer transaction figures use verified recorded activity.
- 2026 figures cover 1 January to 31 August.
- Meter readings and energy usage are presented only when an aggregate has been verified.
- Scheme names are not published on this page.
Figures were reviewed through 31 August 2026.